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Technical support

Technical Support


Our company have a well trained technical support team. All our technicians are qualified and strictly trained by our technical department. 


1. Install Service*

For new purchaser, we supply completely install service. Once technician get equipment install notify of the regional purchaser, will contact purchaser to determine the installation time, location and personnel allocation in the first time. We provide equipment installation and commissioning services to ensure it in good, normal condition to clinical operation.

*Limited to our company location and the dealer service area.


2. Maintenence Service

When the equipment failure, in the shortest period of time and under the conditions agreed by both parties complete equipment maintenance is invariant technical maintenance team self requirements, we are committed to:

  • Response within 8 hours
  • Arrived at the scene within 48 hours.
  • 7*24 hours maintenance service

(Except for statutory holidays and special circumstances)


3.Operation Training Support

An effective course of treatment, in addition to the need for good hardware support, with correct and skillful experience of clinical operations is the core competitiveness. As a service team, we have put forward higher requirements to the clinical staff.

The extensive reference to domestic and international experts to guide clinical materials, we continue to improve equipment clinical skills, learning more devices using experience, and teach our users these devices operating technology, clinical experience, so that they can feel the effectiveness of the product, and increase the confidence of the product. At the same time, we also attach great importance to customer feedback, problems encountered in any process, clinical experience acquired, we will summary analysis, and timely share these valuable and feasible clinical solutions to users.


4. Equipment Update Service

Medical aesthetic technology is developing rapidly, new technology will bring new market demand. We will introduce new products and functions timely, and provide new functions of installation and training services. At the same time, we also accept trade-in services.